Customer Service Representative - State Farm Agent Team Member
Full Time • Searcy, AR
ROLE DESCRIPTION:
As a Customer Service Representative with the Brian Maddox State Farm Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
This position is our Reception/Administrative Assistant Position, aka "Director of First Impressions, Air Traffic Controller." It is one of the most important positions in our agency as every phone call and walk in interaction goes through this position. You must be able to work with people daily, problem solve, and go above and beyond our customers' expectations to ensure their needs are taken care of.
This position is our Reception/Administrative Assistant Position, aka "Director of First Impressions, Air Traffic Controller." It is one of the most important positions in our agency as every phone call and walk in interaction goes through this position. You must be able to work with people daily, problem solve, and go above and beyond our customers' expectations to ensure their needs are taken care of.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
BENEFITS:
- Fun, energetic, postive working environment
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Valuable career-building experience
Compensation: $13.00 per hour
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our well-trained team uses state of the art technology to achieve outstanding results. If you want to work in an environment that is fun, challenging, and rewarding, then Brian Maddox - State Farm Agent may be the right fit for you! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at Brian Maddox - State Farm Agent!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Searcy, Arkansas.
- Our office is open 8:30 am - 5:00 pm.
- I have been a State Farm agent since 2001.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Employee.
- I am a second generation State Farm agent.
- I am a proud graduate of Harding University.
- Our agency has received awards including: Chairman's Circle, Ambassador Travel, Legion of Honor, Senior Vice President's Club, Silver Scroll, and Bronze Tablet
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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